Terms and conditions
1. Bookings
- Bookings must be requested at least 48 hours before the trip, by email (info@espontaneostravel.com) or via WhatsApp (+57 318 720 0023).
- To confirm a booking we need the passengers' full names and identity documents, together with proof of payment of the deposit. Once we receive them, we send you the formal confirmation of your trip.
- Shared Tour to Cocora Valley and Salento: it runs with a minimum of 2 passengers and is confirmed by 8:00 p.m. on the previous day at the latest.
2. Payments
- To guarantee availability we ask for a 50% deposit. The balance and the payment deadlines are stated in the quote.
- Payment methods, all in the name of Espontáneos Travel SAS (NIT 902.056.513):
- Transfer to Bancolombia savings account No. 756-000062-16.
- Nequi or Daviplata to 317 645 6723.
- Debit or credit card through our secure payment button (Wompi).
- You can pay the balance in Colombian pesos, dollars or euros; the deposit, through the methods above.
- Send us the receipt via WhatsApp to confirm your booking. We only use these payment methods: if anyone asks you to pay into a different account, check with us first.
3. What each service includes
Each experience states on its information sheet what it includes. No experience includes unrelated expenses. Plans with accommodation do not include airline tickets, services and meals not specified, National Parks taxes or tips.
4. Changes and cancellations
We understand that plans change. Change and cancellation conditions depend on how far in advance you notify us and on the service booked; we tell you what they are in the quote. Write to us about your situation and we will look for the best solution.
5. Minors
If you are travelling with children under 18, you must present their birth certificate. Espontáneos Travel protects minors in compliance with Article 17 of Law 679 of 2001 and with Law 1336 of 2009 on the prevention of exploitation, pornography and sex tourism involving children and adolescents.
🛡️ Espontáneos Travel rejects the sexual exploitation and abuse of children and adolescents (ESCNNA). Law 679 of 2001 and Law 1336 of 2009.
6. Foreign tourists
Non-resident foreign tourists may be exempt from VAT on tourism services, depending on current regulations and on the type of entry stamp or visa that Migración Colombia records in their passport. Ask us about your case when you book.
7. Personal data
We process your data in accordance with our Personal Data Processing Policy (Law 1581 of 2012).
8. Photos and videos during the experiences
- During the experiences, our guides and hosts may take photos and videos of the landscapes, the activities and the groups, to share them with you and to showcase our work.
- From the moment you book, we ask for your consent to use, on our website, social media and promotional material, the images in which you can be recognised. It is voluntary: you give it or not when you provide your details (to Jenny, via WhatsApp or to your advisor), and it does not change your service in any way.
- If you give it, we use those images only to promote Espontáneos Travel, without payment for it and for as long as you do not withdraw it. You can withdraw it whenever you wish by writing to info@espontaneostravel.com or via WhatsApp; we remove the posts that are under our control.
- If you do not give it, we do not publish images in which you can be recognised. We may use photos of landscapes or groups in which no one can be identified.
- Children and adolescents: we only publish images in which they can be recognised with the written authorisation of their mother, father or legal representative, and never in contexts that affect their dignity (Law 1098 of 2006, Children and Adolescents Code, and Law 1336 of 2009).
- The photos we give you when the service includes digital photos are for your personal use: you may keep them and share them on your social media.
- Your image is personal data: we process it in accordance with our Personal Data Processing Policy.
9. Use of this website
- Information for guidance: the schedules, durations, prices and conditions on the site correspond to the 2027 portfolio published on this site. The quote and the written confirmation of your booking prevail.
- Jenny, our virtual assistant: she answers with the official portfolio information. She is an automated system and can make mistakes: availability, prices and final conditions are always confirmed by an advisor.
- My trip: your booking code is personal, like a password. Do not publish it; it stops working 30 days after your trip.
- Agency portal: access is only for approved partner agencies. Net rates and commercial terms are confidential and may not be shared with travellers.
- Third-party links (WhatsApp, Google Maps, the Wompi payment gateway, social media): these are governed by their own terms and policies.
- Intellectual property: the texts, brand, logo, photos and videos on the site belong to Espontáneos Travel SAS or are used with their authors' permission. All photos were taken during our experiences. Copying them or using them for commercial purposes without written authorisation is not permitted.
- Applicable law: these terms are governed by the laws of Colombia, including the Consumer Statute (Law 1480 of 2011).
10. Contact
WhatsApp and phone +57 318 720 0023 · info@espontaneostravel.com · Instagram and Facebook @espontaneostravel.